It would appear that, since last Sunday evening, the ONLY response made by an O.C.E. or Community Star are the two responses made by StephenF to enquiries (originally made last Wednesday) by ‘danwng’ and by ‘lorrainestanton’, both advising the person posting that ‘I've sent you a private message…’
According to my ‘service status’, all appears well with TalkTalk, yet there have been no other responses made by TalkTalk staff or their ‘Stars’ for the past two days.
There have been many unanswered questions submitted by your customers – people whose monthly direct debits go towards the salary of O.C.E.s
May we please have an explanation as to your lack of communication?
I trust that Gondola is well.