Total lack of care or communication

The outages are just terrible. What's worse is the total lack of communication from TalkTalk and their inability to say which emails have been delivered and which have not. It's impossible to know whether critical emails have been received as there are just huge gaps in the service. This level of service and communication is totally unacceptable.

Let's hear something from you TalkTalk. How are you going to fix these problems and communicate to your clients better?