Hi, first time posting here....
When I received the email advising of the upgrade I took the opportunity to change my back up email address as I could no longer access the previous one. I also had to change my password.
Since then, when logging in on my laptop, using Outlook 13, the synchronisation freezes while syncing the inbox and never finishes. I have tried various options including uninstalling/reinstalling Microsoft Office and deleting my email and readding, none of which have worked.
I can access my emails on my ipad and android phone (after changing the passwords) but even on both of these, many of the folders I created (but not all) have disappeared together with the emails I'd saved in the folders.
I have updated the send/receive groups, and followed every other bit of advice I could find on google to no avail. I really don't want to lose these folders and emails. Some of them don't appear on the webmail version either.
I should also mention that my email address is a tiscali email address and although I took out the account when I had a landline, I have since moved house and no longer have that landline number.
Please can anyone help?