Hi.
I have been having intermittent and faulty Internet connections in the last week. I chatted with one of your representatives 2 nights ago and she told me to connect directly to the master socket to isolate our internal wiring. While connected to the master socket, having taken the front plate off, I have still been experiencing an intermittent connection, even though the light on the router suggests that there is always a connection.
For about 3 years we have had speeds of between 11-14mbps and no problems. Now suddenly we are getting speeds of between 3-9mbps, and sometimes it won't connect at all. Nothing has changed at our end and the fact I've still had faulty connections with the master socket connected directly seems to indicate it is out of my control. Please can this be looked into. Thank you. Vince