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Can send but not receive e-mail

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My e-mail address  '*******@tiscali.co.uk'  stopped receiving e-mails about a week ago.
I can send e-mails so I know that the address is still valid and the password is correct but I can't receive them either with Outlook Express or Webmail.
 
I have tried the telephone help-line and was told that because this address does not appear in the TalkTalk My Account list of addresses nothing can be done and I will have to set up a new address and inform all my contacts.
 
Is it not possible to add this email address to my TalkTalk account so that I can manage it ?

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