I have presented my email address to my car insurance provider. They have provided me with the email address they have on file, and it is correct.
When they email me important documents, these are not received. They are not in my spam folder. Other people can email me without problem.
The provider IS able to email me on my work email address. This is not a valid solution as this address is not supposed to be used for non-business communications.
Can anyone help, please?