You may have recently had your email address migrated onto our newer mail platform. If you have and you've got any questions you'll find answers and help in the two purpose made articles below:
http://help2.talktalk.co.uk/refreshing-your-talktalk-email
http://help2.talktalk.co.uk/email-refresh-troubleshooting
If you've got questions not answered in either of the articles please start a thread in the email forum. Provide us with as much information as you can. It will also really help speed things up if you can update your community profile to include your full name, landline and mobile number, so that I can pass your details over to the Networks team.
To add your details you click on MY SETTINGS above the thread in blue then choose PERSONAL INFORMATION after adding your details add the email address/es in the private section and click save changes at the bottom of the page.