For a week now I have not been able to access my main .homecall.co.uk email via either of my mail clients.
I have NOT changed any settings - they have worked for years!
I can only access via My Account then Mail. This is not acceptable as:-
1) recently My Account has not been available more often than not;
2) that access lets too many spam and fishing emails through as TalkTalk do not provide tools to manage these (eg bounce and blacklist).
I have tried:-
- checking all setttings - they are correct - unless TalkTalk has changed something or my email has been hacked at TalkTalk;
- calling but contact centre wait is FAR too long;
- today I reset one client to IMAP - as I note that this is now the recommended setting. I was NOT notified when this change took lpace.
Even using the TalkTalk recommended IMAP settings (which required protocol and port changes) I cannot ccess my email via client.
Impact on error: note that now it does NOT get 'enter username / password' prompt. Does this mean it has processed further through your script? Or not as far?
What does your script require to happen next?
My client error log suggests "Make sure that "pop3.homecall.co.uk" is a IMAP server." Is this correct?
What have talktalk changed?
How can I get my client access back as going via my account is too risky, too longwinded, too old-fashioned, and is utterly unreliable as myaccount is too often unavailable. THis also means that I am unable to access my emails in a timely manner.
I note that others appear to have email access problems iin December. Why can't you provide updates to us via social media? I've checked your twitter feed for example, and website. Far too little useful information posted. It's like getting blood out of a stone!